MACHINES
1. Which machine should I choose?
Select a laser engraver based on your application needs, taking into account power, table size, focus type, mounting type, material compatibility, software support, user interface, maintenance requirements and budget.
2. Is the laser engraving machine safe?
Absolutely, the laser engraving machine is equipped with four-way limit switches, UV-filtering safety goggles, and a tilt sensor with a 15-degree alert function to ensure safety. It's crucial to follow the manufacturer's guidelines, wear protective gear, and adhere to proper safety operating procedures.
3. Is the setup of the laser engraving machine simple?
Yes, it is designed to be beginner-friendly and easy to use. Additionally, the X12 and X24 PRO laser engraving machines come pre-assembled with minimal installation required. They feature a fully integrated design, eliminating complex assembly requirements. You can start your creative projects right away by simply installing the laser module. The installation process is simple and hassle-free, making it easy to get started. At Atomstack, ease of use is a top priority in machine design. However, we also provide instruction manuals, intuitive control panels and technical support for further assistance.
4. Can the machine work offline?
YES! You just need to download the software to your computer, and you can use the software and machine without an Internet connection. Some models are equipped with a touch screen.
5. Can the machine resume engraving after a power failure?
Yes, with some models equipped with our advanced auto-shutdown recovery system, your engraving experience is improved. This intelligent feature not only remembers the precise position of the engraving, but also employs fast algorithms for rapid repositioning, seamlessly resuming from the exact pause point, ensuring uninterrupted and efficient production. With this innovative solution you can easily streamline your workflow and save on material costs.
6. Is the life of the laser long?
The second generation packaged blue laser has a larger heat dissipation area, extending its service life. Using blue semiconductor laser technology, the lifespan can reach up to 20,000 hours. Excellent control algorithms reduce vibrations and extend the life of the motors.
7. Does the machine require maintenance?
The laser module has a normal lifespan of over 20,000 hours. However, the operating environment can affect both durability and engraving performance. If you notice the laser module lens turning yellow or cloudy, you need to clean it properly.
Periodically inspect the fit of the pulley and profile.
Examine the belt regularly for any notches. During installation or other processes, avoid bending the strap. Contains steel wires and bending can potentially cause wire breakage.
8. Can the laser be used at 100% power?
Try to avoid using the laser at 100% full power to prolong its life.
Our measurements are conducted in controlled laboratory environments, using pristine lenses and a regulated environment. Using higher power levels increases the possibility of contact lens damage from combustion byproducts. These byproducts can reflect the beam generated by the diode, dispersing the light radiation in the lens, causing overheating and potential breakage.
9. Why do all higher wattages have larger bed sizes?
Higher power laser machines often have larger beds to accommodate the larger physical dimensions of higher power laser tubes. These tubes are typically longer, so it's practical to have a larger cabinet to enclose them. With more cabinet space, there is room for larger bed sizes, allowing for engraving or cutting of larger materials or multiple parts at once. This gives users more flexibility and capability when working with higher powered laser machines.
10. Do you get higher quality etchings and engravings on higher wattage machines?
No, that's not correct. It's actually easier on a low powered machine. These machines come with a short focal length lens, while higher wattage machines come with a medium focal length lens. Additionally, lower-powered machines offer more flexibility with power settings, making it easier to achieve a high-quality engraving or engraving.
11. Is it possible to upgrade the laser to higher power?
Absolutely yes, you can choose to replace the laser module with a different one. However, please note that not all machines are compatible with module replacement. For specific details, please refer to the product information provided. Alternatively, you can contact us at support@atomstack.net for a consultation and our team of trained technicians will be happy to assist you.
12. Is it possible to add autofocus to a manual focus camera?
Yes, autofocus can be added to a manual focus camera.
13. Is there a Z-axis adjuster?
The Z-axis adjuster must be purchased separately. You can find it from the accessory product list.
14. Is it possible to expand the range?
We offer an extension kit for AtomStack laser engraving machines. X12 PRO X24 PRO products will be upgraded to a conveyor belt.
ACCESSORIES
1. What is the purpose of air assistance?
The air assist performs three key functions: it cleans the cut for deeper beam penetration, cools the cut edges to prevent sagging and rewelding of the plastic, and finally, prevents smoke and particles from settling on the lens.
2. Why should I upgrade my airline assistance?
Upgrading the air assist system can increase the cutting and engraving speed, improve the overall quality, and protect the optical components from the effects of smoke and dust. It can minimize burnt edges, resulting in smoother engraving tones and sharper image details. Additionally, it provides cleaner and smoother edges for cut objects.
3. What material is the honeycomb working panel made of?
The honeycomb work panel is made of steel. Unlike its aluminum counterparts, the unit is capable of using powerful magnets to hold the material in place, preventing it from moving while cutting or engraving.
4. What is the main function of the honeycomb working panel?
The honeycomb working panel is designed for use with laser cutting systems. Its open design effectively filters cutting fumes to minimize staining and scorching when processing wood and other organic materials. It also prevents overburning, which reduces burn marks and results in a cleaner cut. This greatly improves cutting efficiency and overall quality.
5. Do I need to upgrade the exhaust system?
The need depends on where the laser machine is installed. If it is located in an enclosed space, investing in an air purification system could be beneficial. However, if you operate outdoors or in a garage, it's less likely that you'll need to upgrade any type of exhaust system, since you can directly vent the fumes outside.
6. Why do I get hit by a big cloud of smoke when I open the lid after finishing laser work?
This is likely because you may not have waited long enough for the built-in exhaust fan to completely clear the smoke through the exhaust duct. The built-in exhaust fan is designed to clear smoke from the enclosure within 18 to 30 seconds of finishing the job.
7. Do I need an air purifier?
If you are unable to vent your fumes outside, or if you are working with materials that produce a lot of fumes, it is recommended that you purchase an air purifier.
8. What is the housing material and function of the laser engraver?
The Atomstack safety enclosure is made of high quality acrylic and is FDA Class 1 certified for safety. It effectively filters out blue light, and the built-in exhaust fan and exhaust ducts quickly disperse smoke, dust and sparks. The high-resolution camera enables visual processing and creative tasks, including AI-assisted batch processing. Its unique deep orange design and dual LED lights ensure clarity during engraving and improve overall safety.
9. Why do you sell three different styles of rotary roller? Which one is right for my application?
We offer four different models of rotary rollers, the R1 PRO, R1, R2 and R3 PRO, which are designed for different shapes of bottles and offer distinct advantages. the R1, R2 and R3 are designed to meet different needs; the R1 is suitable for engraving cylindrical shapes, such as cans or irregular objects, while the R2 is suitable for a wide range of standard bottle shapes. the R3 PRO has an added support column to engrave irregularly shaped cups, such as stemware. R1 PRO includes both R1 and R2.
10. I'm trying to use the rotary attachment to engrave a project, but the image on the item is upside down.
Please rotate the rotation position on the workbench 180 degrees.
11. What kind of accessories do I need to upgrade my laser function?
We offer a range of accessories to upgrade your laser machine to suit your individual needs. These accessories include air assist, honeycomb bed, case, automatic Z-axis and more.
12. Without complicating all the procedures, what is the best layout for engraving multiple parts at the same time?
To engrave multiple parts at once, try to minimize the number of changes in direction of the laser head and the overall travel distance. Arrange your items in a pattern that reduces the need for frequent changes in routing.
FUNCTIONS
1. What is the purpose of the laser cross positioning function?
Our laser is equipped with a standard red cross positioning module, which allows faster and more precise positioning of the engraving area and determination of the flatness of the material. The advanced infrared cross-tracking system provides a highly detailed, real-time view of the laser beam's trajectory, making precise adjustment of its position simple and straightforward.
2. How to focus the laser manually?
For your convenience, we provide three adjustable focus blocks.
Choose based on whether you are engraving or cutting. You can easily adjust the height of the laser module in three simple steps. Simply loosen the screws on the laser module, slide it until the protective cover touches the focus block, then tighten the screws.
3. Should I choose auto focus or manual focus?
It depends on personal preference.
Focusing the laser is not difficult but can be intimidating. If the idea of laser focusing makes you nervous, you can opt for autofocus; however, after you become familiar with the camera, taking the time to learn how to manually focus the camera can be very helpful.
MATERIAL
1. What materials can I process with the laser cutting and engraving machine?
This versatile laser cutting and engraving machine can be used for millions of DIY projects based on hundreds of materials, such as plywood, hardwood, metal, leather, glass, paper, dark acrylic, fabric and more.
You can find the user manual for your laser machine on our firmware and manual download page .
2. What speed and power settings should I use for different materials?
Speed and power settings vary depending on the machine you are using and the material. For example, a 20W laser engraving machine can cut thicker materials and is excellent for color engraving on stainless steel metals. A 5W laser engraving machine is suitable for precision engraving, while a 10W machine supports both engraving and cutting (capable of cutting 6mm plywood in one pass). See our user manual for more information on setting up your material.
3. What materials are not suitable for laser engraving?
Please refrain from using our machines to engrave certain materials, including those containing chromium, PVC, beryllium oxide, and any materials containing halogens, epoxy resins, or phenolic resins. Laser engravers cannot cut clear acrylic.
4. Can I engrave travel mugs with a laser engraving machine?
Absolutely! You can use the Atomstack R1 PRO laser engraving machine with the rotary drum kit to engrave objects with curved surfaces, such as travel mugs, mugs, baseball bats and more. Unleash your imagination and bring your creative ideas to life.
5. When burning certain vector images, lines appear that are distorted, irregular and unrelated to my project.
Try to get a GCODE license for LightBurn .
SOFTWARE & MANUALS
1. Where can I download the software for my laser?
You can directly download the software for your laser from our website ( click here ).
2. What software is supported and how can I connect the laser engraver?
The AtomStack laser engraver is compatible with a range of popular engraving software. Experienced users may opt for LightBurn, while beginners may prefer LaserGRBL. LaserGRBL is compatible with Win 7/Win 8/Win 10/Win XP, while LightBurn can be used with Windows, Mac and Linux systems. Data transfer can be done via Wi-Fi, USB cable and SD card.
3. The laser is connected to the computer but does not respond accurately to motion commands and error messages appear.
In Lightburn, check whether the GRBL version of your device was installed correctly during the installation process. Go to the Laser window, click Device, select your device, then click Edit. Make sure GRBL is selected.
4. How can I send laser files to my laser?
Using LightBurn or LaserGRBL, you can establish direct communication with the laser through a cable. If you have a display board, you can transfer files to a USB and operate the laser through the display board. Additionally, you have the option to engrave or cut using our dedicated app on your mobile phone.
5. I'm trying to burn a project in LightBurn, but when I use the "Start" command or the "Frame" command, I get error messages about laser frame limits, what should I do?
Use the "Start from: Absolute coords" option in the Laser window. Be careful where you set "Job origin" if you choose other work options. Find detailed explanations of how it works in LightBurn's Help.
ADDITIONAL INFORMATION
1. Are laser engravers safe to use?
Compared to other cutting equipment, laser cutters and engravers are much safer to use. They generate less dust, emit dimmer light and produce less noise. However, it is essential to wear protective glasses and follow the necessary precautions while working.
2. Where can I download some starter projects?
We have relevant videos readily available on our website, YouTube and Facebook group. Our store is constantly updated with holiday designs, special occasion gifts and more.
3. Do I need eye protection?
You need eye protection when the hood is open. Laser engravers are equipped with laser protective glasses. You can also purchase OD5+ safety glasses.
4. Can I connect my laser engraver to my Mac?
It depends on the model of your machine. Most of our laser engravers using LightBurn are compatible with MacOS, Windows 10 or 11 and later.
SHIPMENTS, GUARANTEES & REFUNDS
1. Do you ship abroad?
Yes, we ship worldwide. Shipping costs will apply and will be added at checkout. We will be running discounts and promotions, so stay tuned for exclusive offers follow our NEWSLETTER.
2. How much does shipping cost?
Shipping costs depend on your delivery address, which is determined by the buyer information you have provided. Please check the payment page for shipping costs.
3. Where can I get warranty if there is a problem with my laser?
If you experience any difficulties while using our products, please feel free to contact us at support@atomstack.net. Please include a photo of the serial module on the laser, a photo of the part itself, and a description for our reference. If possible, provide video evidence of any malfunctions via your favorite file sharing site. Don't forget to include your original order number and current shipping information.
4. How long does it take to process my order?
The total time includes both processing and delivery times.
Processing Time: This is the time it takes for your items to be ready to ship from our warehouse. It involves preparing items, performing quality checks and packing them for shipment. This process typically takes 1-2 days.
5. Delivery time
It is the period of time between when an order is shipped and when it reaches you. On average, orders take approximately 3-5 business days to ship after processing. However, unforeseen delays may occur, in which case shipment may be delayed up to 14 business days.
For pre-sale items, please refer to the shipping date announced on our website.
6. Where can I track my order?
Once your order is confirmed, you will receive a tracking code within 72 hours. Copy and paste this number into your assigned carrier's website (e.g. DHL, UPS, FedEx, etc.) or simply track your order here.
7. How can I receive an update on my order?
Typically, you can expect to receive a confirmation email along with your tracking number within 72 hours of placing your order. If you have any questions, please feel free to contact our customer support at support@atomstack.net.
8. Do you offer a product warranty?
Yes, we do! We currently provide a 1 year warranty covering machines, machine parts and hardware. For further warranty details, please refer to our Warranty Policy.
The warranty for Atomstack refurbished products is three months.
9. How to initiate a return?
If you would like to request a return, refund or exchange, and if you require further clarification or have any questions, please do not hesitate to contact us via email at support@atomstack.net. We will keep you informed of the status of your return via email, assuming we have your contact information on file. Please note that refurbished products are not eligible for returns or exchanges.
10. What is the return policy?
You must return your purchase within 7 days of delivery to be eligible for a refund. You will not be entitled to a refund if the product is damaged in any way, or if you make your return after 7 days.
In order for your product to be eligible for a refund, please ensure that the following conditions are met:
1. The product must be returned in its original packaging.
2. The product must be accompanied by your receipt or proof of purchase.
3. Upon receipt of the product, our team of professionals will inspect the product and process the refund. Refunds will be issued to the original payment method used for your purchase within 2-7 business days of processing the return.
For more information on our return policy, please click here to view.
TECHNICAL SUPPORT
1. How to connect my laser to computer?
- Ensure that you've turned the safety key and confirmed there's voltage in the laser (check if the operation indicator light is on).Verify if you've installed the recommended USB port drivers from the manufacturer. Sometimes, during the OS installation, generic drivers are selected, which may not support the functionality of certain connected devices. It's crucial to install the recommended drivers for your computer from the manufacturer's official page.
- Have you installed the CH340 driver? Regardless of your operating system, ensure you install this driver; otherwise, the laser won't operate within normal parameters. For Windows users, upon installing the LaserGRBL program, you'll gain access to the latest version of this driver.
- If Windows automatically installed a generic driver for your laser, install the LaserGRBL program, uninstall the driver, and then reinstall it. (Tools => Install CH340 Driver)Double-check that you've selected the correct COM port and confirmed that the Baud Rate is set to 115200.
- If you're using a Mac computer, you might require a Type-C to USB converter to connect the cable.
2. Where are the air pump and dust fan located?
Normally, lasers do not come with an air pump and dust fan as they are sold separately. If you need them for your laser, you can also find them in our product list.
If you experience a decrease in burning power after connecting the laser to your computer, consider the following:
Check the cleanliness of the lens. It is important to check and clean the lens regularly, as burning can release fumes and combustion byproducts that may adhere to the lens. Use the cloth provided together with isopropyl alcohol or specific products for cleaning photographic lenses. Avoid using cotton swabs as they may scratch the lens due to the hardness of the cotton thread.
Confirm that "Max S Value = 1000" (in LightBurn => Edit => Device Settings) and $30 = 1000 (LaserGRBL => Grbl => Grbl or LightBurn Configurations => Edit => Machine Settings).
3. When I'm cutting wood/plywood, they have very rough edges and I can't get a fine finish, what can I do?
Keep in mind that to get clean cuts (without burning) and make precise cuts you will need to use multiple passes with higher speed and power, approaching maximum but not 100%, along with the use of air assist. This method allows you to cut incremental layers without deeply burning the material. Once calculated, the execution time can be the same or even less than what you would get if you opted for very low speed and high power.
4. The laser burns the project but the cut fails to break through all the material in some places, even though it did before. What could cause this?
- The materials used may have an inhomogeneous composition. The plywood may have knots or glue in larger quantities inside, which make burning with the laser beam difficult. The more layers the plywood has, the greater the possibility of encountering a knot. Manufacturers must also use lower-quality wood sheets, which are hidden in the inner layers. Plywood for hobby, special plywood for laser; even if it is more expensive, it is of better quality from this point of view. Try to burn the project one more time, without moving the material, to have complete cuts.
- If there are problems cutting on a larger surface of the material, check if the material was at the same height level with the laser head.